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Please make sure that you have POLLING turned ON when you are in the TEAM6 System Monitor screen to see the latest status. If a SmartLog Pro® does not respond in the preset time limit, the unit is reported as “offline”. This does not necessarily mean there is a problem with the SmartLog Pro®. It can mean one or more of the following:
Here are ways to improve network communication between TEAM6 and the SmartLog Pro®:
Ensure the IP Address for each SmartLog is reserved (with the SmartLog’s MAC address) in DHCP. Please consult with your IT Department for details on how to do this.
Go to the System Monitor page in TEAM6 and adjust the communication settings:
Turn the SmartLog Pro® Off/On to reboot it
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