This would indicate a disconnect between the footplate and SmartLog Pro®. This is a result of a loose or damaged footplate cable, footplate, SmartLog Pro or Ground. Please use the procedure below for resolving this issue.
Footplate Cable and/or Footplate Troubleshooting:
- Turn the SmartLog Pro® off (disconnect power)
- Remove the footplate cable from the dual-footplate
- Inspect the pins of the footplate cable and make sure they aren’t bent
- Inspect the jack of the footplate and make sure no dirt or debris is caught inside
- Plug the cable back into the footplate and make sure its completely inserted
- Remove the footplate cable from the back of the SmartLog Pro®
- Inspect the pins of the footplate cable and make sure they aren’t bent
- Inspect the footplate jack at the tester and make sure no dirt or debris is caught inside
- Plug the cable back into the tester and make sure its completely inserted
- Turn the SmartLog Pro® on (reconnect power)
Ground Troubleshooting:
- Turn the SmartLog Pro® off (disconnect power)
- Inspect the ground connection at the tester
- Verify the tinned wire is fully inserted into the ground terminal and making solid contact
- Verify the ring terminal end is completely secure to the facility ground
- Turn the SmartLog Pro® on (reconnect power)