This would indicate a disconnect between the footplate and SmartLog Pro®. Please use the procedure below for resolving this issue:
- Turn the SmartLog Pro® off (disconnect power)
- Remove the footplate cable from the dual-footplate
- Inspect the pins of the footplate cable and make sure they aren’t bent
- Inspect the jack of the footplate and make sure no dirt or debris is caught inside
- Plug the cable back into the footplate and make sure its completely inserted
- Remove the footplate cable from the back of the SmartLog Pro®
- Inspect the pins of the footplate cable and make sure they aren’t bent
- Inspect the footplate jack at the tester and make sure no dirt or debris is caught inside
- Plug the cable back into the tester and make sure its completely inserted
- Turn the SmartLog Pro® on (reconnect power)
If the problem continues, the footplate and/or cable will need to be replaced. These replacement parts are available to purchase online. Reference part #50757 and #50787.