Support Center > Knowledge base> Category: Hardware
Category: Hardware
47 Articles
Orange arrow Why does the SmartLog Pro SE display “Check wrist cord connection”?

  If your wrist strap cord is not plugged in or is plugged in incorrectly, this message will appear. Please check your connection and try your test again. If you are doing footwear tests, please make sure the foot plate cable is securely connected on both ends. A loose cable can also cause this er...
Orange arrow Will the SmartLog V5 log test results without the TEAM5 software?

  Yes. The Smartlog V5 memory will store up to 15,000 tests before exceeding its memory. A “MEMORY FULL” message will be displayed, at which point you can no longer records tests. The SmartLog V5 is intended to be used with the TEAM5 ESD Software which continuously polls all stored transa...
Posted in: Hardware, SmartLog V5

Orange arrow Why doesn’t the SmartLog V5 power up?

  Verify the incoming voltage meets the power requirements referenced on the power supply as well as SmartLog V5 serial label. Verify the blade of the power supply is completely fastened to the transformer. Verify the plug of the power supply is completely fastened to the jack of the SmartLog V5....
Posted in: Hardware, SmartLog V5

Orange arrow Do the humidity and temperature sensors need to be calibrated?

Orange arrow How do you enable viewing analog data (resistance, temperature and humidity) in TEAM5?

  First you will need the to update the client software that runs on the SmartLog Pro to at least version 4.05.01. Please contact the EMIT factory for a link to download the latest version. Next you will need to follow the procedure below for enabling the feature in the TEAM5 software: - Go to the ...
Orange arrow What can you do if the SmartLog Pro® shows NO TEST for footwear testing for all employees no matter what test limit settings are in use?

  Reboot the SmartLog Pro® by power cycling it. Check that the SmartLog Pro® is properly grounded and make sure the foot plate cable is connected properly on both ends. Check the version number of the footplate in tester’s Admin menu. If the field is blank or shows 000, then the foot...
Orange arrow What are the test limits of the wrist straps and footwear on the SmartLog Pro®?

  For more information regarding test limits see the TB-6594 - SmartLog Pro® Installation, Operation and Maintenance Guide....
Orange arrow Does the SmartLog Pro® have WiFi capabilities?

  No. The SmartLog Pro® has an embedded Ethernet module that requires a wired connection to the network....
Orange arrow How many operators can be the SmartLog Pro® handle before you see its performance decrease?

  The SmartLog Pro® will handle hundreds of thousands of users without showing any sign of performance issues....
Tagged: SmartLog Pro

Orange arrow Can we connect directly to the SmartLog Pro® via a COM port?

  No. The only connection option is through the embedded Ethernet module....
Orange arrow How often does the TEAM5 software collect ESD transactions from each SmartLog?

  TEAM5 continuously polls the ESD transactions off each SmartLog device it is communicating with. For the SmartLog V5, it is estimated that the polling cycle for 1 is approximately 5 seconds. Each SmartLog V5 added to the software will add an additional 5 seconds. For the SmartLog Pro®, it is e...
Orange arrow What can I do if my SmartLog Pro® unit goes offline and back online in TEAM6?

  Please make sure that you have POLLING turned ON when you are in the TEAM6 System Monitor screen to see the latest status. If a SmartLog Pro® does not respond in the preset time limit, the unit is reported as “offline”. This does not necessarily mean there is a problem with the Sma...
Orange arrow When testing footwear, why does it “timeout” even though I am on the footplate and pressing the switch?

  This would indicate a disconnect between the footplate and SmartLog Pro®. This is a result of a loose or damaged footplate cable, footplate, SmartLog Pro or Ground. Please use the procedure below for resolving this issue. Footplate Cable and/or Footplate Troubleshooting: Turn the SmartLog P...
Orange arrow When testing footwear, why do I receive “Error 3” on the screen?

  This would indicate a disconnect between the footplate and SmartLog Pro®. Please use the procedure below for resolving this issue: Turn the SmartLog Pro® off (disconnect power) Remove the footplate cable from the dual-footplate Inspect the pins of the footplate cable and make sure they...
Orange arrow Why does the SmartLog Pro® not initiate the ESD test after placing my finger on the test switch?

  This could be due to poor grounding of the tester as well as low moisture levels of the operator testing. For the grounding, please confirm the tester is grounded. We supply two washers on the back of the tester at the two screw positions to help with grounding. For the moisture, you can try appl...

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