Support Center > Knowledge base> Category: Hardware
Category: Hardware
47 Articles
Orange arrow Why does the SmartLog Pro SE display “Check wrist cord connection”?

1390 views
  If your wrist strap cord is not plugged in or is plugged in incorrectly, this message will appear. Please check your connection and try your test again. If you are doing footwear tests, please make sure the foot plate cable is securely connected on both ends. A loose cable can also cause this er...
Orange arrow Will the SmartLog V5 log test results without the TEAM5 software?

4890 views
  Yes. The Smartlog V5 memory will store up to 15,000 tests before exceeding its memory. A “MEMORY FULL” message will be displayed, at which point you can no longer records tests. The SmartLog V5 is intended to be used with the TEAM5 ESD Software which continuously polls all stored transa...
Posted in: Hardware, SmartLog V5

Orange arrow Why doesn’t the SmartLog V5 power up?

3484 views
  Verify the incoming voltage meets the power requirements referenced on the power supply as well as SmartLog V5 serial label. Verify the blade of the power supply is completely fastened to the transformer. Verify the plug of the power supply is completely fastened to the jack of the SmartLog V5....
Posted in: Hardware, SmartLog V5

Orange arrow Is TEAM5 compatible with both the SmartLog Pro® and SmartLog V5?

4370 views
  Yes....
Orange arrow Is TEAM5 limited to a specific number of SmartLogs?

5308 views
  If you are using the direct IP method of communication, there is no limit. If you are using the virtual com port communication method with the SmartLog V5, you will be limited to connecting 64 devices. Please contact Desco for additional information....
Orange arrow How often does the TEAM5 software collect ESD transactions from each SmartLog?

3650 views
  TEAM5 continuously polls the ESD transactions off each SmartLog device it is communicating with. For the SmartLog V5, it is estimated that the polling cycle for 1 is approximately 5 seconds. Each SmartLog V5 added to the software will add an additional 5 seconds. For the SmartLog Pro®, it is e...
Orange arrow Can the ESD transactions stored on the SmartLog Pro® be viewed without the use of the TEAM5 software?

2222 views
  No....
Orange arrow Does the SmartLog Pro® have WiFi capabilities?

2399 views
  No. The SmartLog Pro® has an embedded Ethernet module that requires a wired connection to the network....
Orange arrow Can we connect directly to the SmartLog Pro® via a COM port?

2170 views
  No. The only connection option is through the embedded Ethernet module....
Orange arrow What are the circle icons on the far bottom left of the display of the SmartLog Pro®?

1987 views
  Those icons represent communication between the SmartLog Pro® and TEAM5 ESD software. Both icons should constantly be flickering indicating continuous communication with the software....
Orange arrow Do the humidity and temperature sensors need to be calibrated?

3219 views
  No....
Orange arrow Can the footplate from previous SmartLog versions be used with the new SmartLog Pro®?

2806 views
  No. The SmartLog Pro® uses a mini din-6 cable appose to previous models which use either a RJ11 jack or 3.5mm stereo jack....
Orange arrow Why does the SmartLog Pro® not initiate the ESD test after placing my finger on the test switch?

2592 views
  This could be due to poor grounding of the tester as well as low moisture levels of the operator testing. For the grounding, please confirm the tester is grounded. We supply two washers on the back of the tester at the two screw positions to help with grounding. For the moisture, you can try appl...
Orange arrow What are the test limits of the wrist straps and footwear on the SmartLog Pro®?

2370 views
  For more information regarding test limits see the TB-6594 - SmartLog Pro® Installation, Operation and Maintenance Guide....
Orange arrow Is the SmartLog Pro® compatible with SmartLog X3 and SmartLog V4 units?

2040 views
  No. When you purchase a SmartLog Pro® you will need to update the TEAM5 software. The update allows the TEAM5 software to communicate with the SmartLog Pro. At the same time this update will affect the performance of the SmartLog X3 and SmartLog V4. If you wish to add a SmartLog Pro® to you...

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