Support Center > Knowledge base> Category: TEAM5 Enterprise
Category: TEAM5 Enterprise
14 Articles
Orange arrow Is the SmartLog Pro® compatible with SmartLog X3 and SmartLog V4 units?

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  No. When you purchase a SmartLog Pro® you will need to update the TEAM5 software. The update allows the TEAM5 software to communicate with the SmartLog Pro. At the same time this update will affect the performance of the SmartLog X3 and SmartLog V4. If you wish to add a SmartLog Pro® to you...
Orange arrow How do you enable the relay on the SmartLog Pro®?

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  The relay terminal is located on the back of the SmartLog Pro®. Instructions for configuring it are described on page 8 of the SmartLog Pro® manual TB-6594, which is available for download here:http://documents.descoemit.com/pdf/TB-6594.pdf To enable the relay time in the TEAM5 software, t...
Orange arrow How many ESD tests can be stored on the SmartLog Pro®?

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  The SmartLog Pro® records all ESD transactions to its 8Gig SD Card. The SD Card will store tens of thousands of transactions before exceeding its memory. The SmartLog Pro® is intended to be used with the TEAM5 ESD Software which continuously polls all stored transactions freeing up any memo...
Orange arrow Is TEAM5 compatible with both the SmartLog Pro® and SmartLog V5?

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  Yes....
Orange arrow What are the circle icons on the far bottom left of the display of the SmartLog Pro®?

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  Those icons represent communication between the SmartLog Pro® and TEAM5 ESD software. Both icons should constantly be flickering indicating continuous communication with the software....
Orange arrow Can the ESD transactions stored on the SmartLog Pro® be viewed without the use of the TEAM5 software?

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  No....
Orange arrow Is TEAM5 limited to a specific number of SmartLogs?

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  If you are using the direct IP method of communication, there is no limit. If you are using the virtual com port communication method with the SmartLog V5, you will be limited to connecting 64 devices. Please contact Desco for additional information....
Orange arrow Can multiple supervisors have access to the TEAM5 Enterprise software at one time?

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  Yes. Within the TEAM5 Enterprise software there is a feature called “Remote Admin”. This feature is located in Admin > Network Admin > Network Apps > Remote Administrators. This feature is a remote application that will reside on the supervisor’s desktop and allows access...
Orange arrow How do you enable viewing analog data (resistance, temperature and humidity) in TEAM5?

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  First you will need the to update the client software that runs on the SmartLog Pro to at least version 4.05.01. Please contact the EMIT factory for a link to download the latest version. Next you will need to follow the procedure below for enabling the feature in the TEAM5 software: - Go to the ...
Orange arrow How can you accommodate visitors that need access to an area where a SmartLog is restricting access?

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  What most customers do is add several visitor profiles into the TEAM5 User Edit window. Creating a visitor profile allows you to assign cards to them. So, when a visitor comes they can use a visitor card provided to them by the front desk. When you set up the visitor profile you decide what test r...
Orange arrow How often does the TEAM5 software collect ESD transactions from each SmartLog?

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  TEAM5 continuously polls the ESD transactions off each SmartLog device it is communicating with. For the SmartLog V5, it is estimated that the polling cycle for 1 is approximately 5 seconds. Each SmartLog V5 added to the software will add an additional 5 seconds. For the SmartLog Pro®, it is e...
Orange arrow Will the TEAM5 software capture a smock test?

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  TEAM5 does not have a reference for a “Smock Only” test, but you can perform a smock test in place of the wrist test. TEAM5 has fields within the user table that will allow for “Smock Only Test” reference. This note can appear on daily ESD reports....
Orange arrow Can the ESD transactions stored on the SmartLog Pro® be extracted without the use of the TEAM5 software?

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  No....
Orange arrow What should the Poll Frequency be set to when using a SmartLog Pro® in TEAM5?

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  The poll frequency should be set to a minimum value of 1. You should not use a 0 setting for the Smartlog Pro® unless you have very few users....

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