Reboot the SmartLog Pro by power cycling it.
Check that the SmartLog Pro is properly grounded and make sure the foot plate cable is connected properly on both ends.
Check the version number of the foot plate in tester’s Admin menu.
If the field is blank or shows 000, then the foot plate or cable is not connected properly or there is a problem.
If restarting the tester does not work, then try to run the foot plate test from the Admin menu to see if the tester recognizes it.
If it does, please also disable the foot plate and then enable it. If you still cannot get a footwear test to pass then the problem may be with the foot plate or cable.
Any foot plate related repairs that have come in to our repair center have been found to be due to moisture/water damage. Please be careful that cleaning personnel are not mopping the foot plates or using cleaning machines which spray liquids on or around the foot plate. Please refer to our TB-6594 - SmartLog Pro™: Installation, Operation and Maintenance document for more details on maintenance.
A foot plate damaged by moisture or liquids is not covered under warranty and cannot be repaired. You may purchase a replacement 50786 - Foot Plate for SmartLog Pro™ or 50787 - Footplate Cable for SmartLog Pro™ directly from the EMIT website.