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When testing footwear, why does it “timeout” even though I am on the footplate and pressing the switch?

Article ID: 102222 Print
Question
When testing footwear, why does it “timeout” even though I am on the footplate and pressing the switch?

Answer

This would indicate a disconnect between the footplate and SmartLog Pro®. This is a result of a loose or damaged footplate cable, footplate, SmartLog Pro or Ground. Please use the procedure below for resolving this issue.

Footplate Cable and/or Footplate Troubleshooting:

  • Turn the SmartLog Pro® off (disconnect power)
  • Remove the footplate cable from the dual-footplate
  • Inspect the pins of the footplate cable and make sure they aren’t bent
  • Inspect the jack of the footplate and make sure no dirt or debris is caught inside
  • Plug the cable back into the footplate and make sure its completely inserted
  • Remove the footplate cable from the back of the SmartLog Pro®
  • Inspect the pins of the footplate cable and make sure they aren’t bent
  • Inspect the footplate jack at the tester and make sure no dirt or debris is caught inside
  • Plug the cable back into the tester and make sure its completely inserted
  • Turn the SmartLog Pro® on (reconnect power)



Ground Troubleshooting:

  • Turn the SmartLog Pro® off (disconnect power)
  • Inspect the ground connection at the tester
  • Verify the tinned wire is fully inserted into the ground terminal and making solid contact
  • Verify the ring terminal end is completely secure to the facility ground
  • Turn the SmartLog Pro® on (reconnect power)


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Article Details
Views: 176 Created on: Sep 02, 2020
Date updated: Sep 10, 2020

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