When testing footwear, why does it “timeout” even though I am on the footplate and pressing the switch?

This would indicate a disconnect between the footplate and SmartLog Pro®. This is a result of a loose or damaged footplate cable, footplate, SmartLog Pro or Ground. Please use the procedure below for resolving this issue.

Footplate Cable and/or Footplate Troubleshooting:

• Turn the SmartLog Pro® off (disconnect power)
• Remove the footplate cable from the dual-footplate
• Inspect the pins of the footplate cable and make sure they aren’t bent
• Inspect the jack of the footplate and make sure no dirt or debris is caught inside
• Plug the cable back into the footplate and make sure its completely inserted
• Remove the footplate cable from the back of the SmartLog Pro®
• Inspect the pins of the footplate cable and make sure they aren’t bent
• Inspect the footplate jack at the tester and make sure no dirt or debris is caught inside
• Plug the cable back into the tester and make sure its completely inserted
• Turn the SmartLog Pro® on (reconnect power)

Ground Troubleshooting:

• Turn the SmartLog Pro® off (disconnect power)
• Inspect the ground connection at the tester
• Verify the tinned wire is fully inserted into the ground terminal and making solid contact
• Verify the ring terminal end is completely secure to the facility ground
• Turn the SmartLog Pro® on (reconnect power)