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When testing footwear, why do I receive “Error 3” on the screen?

Article ID: 102221 Print
Question
When testing footwear, why do I receive “Error 3” on the screen?

Answer

This would indicate a disconnect between the footplate and SmartLog Pro®. Please use the procedure below for resolving this issue:

  • Turn the SmartLog Pro® off (disconnect power)
  • Remove the footplate cable from the dual-footplate
  • Inspect the pins of the footplate cable and make sure they aren’t bent
  • Inspect the jack of the footplate and make sure no dirt or debris is caught inside
  • Plug the cable back into the footplate and make sure its completely inserted
  • Remove the footplate cable from the back of the SmartLog Pro®
  • Inspect the pins of the footplate cable and make sure they aren’t bent
  • Inspect the footplate jack at the tester and make sure no dirt or debris is caught inside
  • Plug the cable back into the tester and make sure its completely inserted
  • Turn the SmartLog Pro® on (reconnect power)

 

If the problem continues, the footplate and/or cable will need to be replaced. These replacement parts are available to purchase online. Reference part #50757 and #50787.


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Article Details
Views: 176 Created on: Sep 02, 2020
Date updated: Sep 10, 2020

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